Christian-
For us it is a balance of system tasks/performance and client (such as Creighton) expectations...as well as the users.
Regarding how often, we are already discussing what changes we should make and possibly adding additional times to the role promotion process. We will use your feedback and share it in these discussions.
Darren
From: Christian Burk [mailto:christianburk@creighton.edu]
Sent: Friday, February 08, 2008 10:21 AM
To: Kuehn, Bryon P. (James Tower); Wacker, Darren R. (James Tower)
Cc: Undergrad Website Issues
Subject: Re: AG user matching and role changes
OK, that makes sense as to why our students weren’t auto-assigned initially.
So even though the match is instant, their role will not change until after the role calculation process is run. Is that correct?
Regarding better times to run the process: I don’t know what those would be. I think most of your students get on our website either after school (afternoon) or after extracurricular activities and homework (late night).
That being said, is it possible to run this process more often, like once an hour? At least after 4:00 p.m. until 1 a.m. or so. If student gets on our website, I’d hate to have to tell them they have to wait until tomorrow to actually do what they had planned on doing.
Please let me know if this can be changed.
--
Christian Burk
Creighton University
Undergraduate Admissions
2500 California Plaza
Omaha, NE 68178
christianburk@creighton.edu
(402) 280-2703
From: "Kuehn, Bryon P. (James Tower)" <BPKuehn@jamestower.com>
Date: Thu, 7 Feb 2008 13:39:17 -0600
To: Christian Burk <christianburk@creighton.edu>, "Wacker, Darren R. (James Tower)" <DRWacker@jamestower.com>
Cc: Undergrad Website Issues <christianleftbehind.website@blogger.com>, "Kuehn, Bryon P. (James Tower)" <BPKuehn@jamestower.com>
Conversation: AG user matching and role changes
Subject: RE: AG user matching and role changes
Hi Christian,
After talking with the developers on this, I have a better understanding of how the matching and role changes work in the system.
When Alicia registered on the site, her web account was matched (linked) up with her imported data. This happens instantly if the matching criteria is met. The reason that her role didn't auto assign right away is that the role calculation process is scheduled to run twice per day at 6:02 AM and PM.
That being said, Alicia most likely registered sometime in between the two scheduled times and wasn't initially promoted in roles. The next time the role calculation process ran, (either 6:02 AM or 6:02 PM), she was then promoted to the correct role.
We are open to suggestions as to the scheduling of the role calculation process. If you have questions or concerns with the timing of this (or anything else) please feel free to let us know.
Thank you,
Bryon Kuehn
James Tower
AdmissionsGenie Support Project Manager
507.344.5438
AIM: bryonpkuehn
bpkuehn@jamestower.com <mailto:bpkuehn@jamestower.com>
From: Christian Burk [mailto:christianburk@creighton.edu]
Sent: Thursday, February 07, 2008 9:08 AM
To: Wacker, Darren R. (James Tower); Kuehn, Bryon P. (James Tower)
Cc: Undergrad Website Issues
Subject: Re: AG user matching and role changes
Hi, Darren,
No, I don’t. I was contacted by one of the counselors who was IMing with the Alicia. So there was probably some lag time involved as I looked into it and tried to get some clarification from the counselor (10 – 15 min, total). Within that time the role didn’t change.
She was an admit, so she was was already in Recruitment Plus.
Yours,
Christian
--
Christian Burk
Creighton University
Undergraduate Admissions
2500 California Plaza
Omaha, NE 68178
christianburk@creighton.edu
(402) 280-2703
From: "Wacker, Darren R. (James Tower)" <DRWacker@jamestower.com>
Date: Thu, 7 Feb 2008 09:03:09 -0600
To: Christian Burk <christianburk@creighton.edu>, "Kuehn, Bryon P. (James Tower)" <BPKuehn@jamestower.com>
Cc: Undergrad Website Issues <christianleftbehind.website@blogger.com>
Conversation: AG user matching and role changes
Subject: RE: AG user matching and role changes
Christian-
Do you know the actual lag time from the moment the account was created until the point at which she was assigned the proper role? Also, I assume she was someone already in the Creighton data?
Darren
From: Christian Burk [mailto:christianburk@creighton.edu]
Sent: Thursday, February 07, 2008 9:01 AM
To: Kuehn, Bryon P. (James Tower)
Cc: Wacker, Darren R. (James Tower); Undergrad Website Issues
Subject: AG user matching and role changes
Hi, Bryon,
Thanks for coming on board with Creighton. I’m just going to jump right into an issue we had yesterday:
An admitted student, Alicia Connor, leash_89_08@yahoo.com, registered on the site. AG matched her. But it didn’t auto-assign her role. So I looked at her username today and her role was now auto-assigned. Do you know what could account for this? I thought that the match and role assignment was instantaneous.
Please let me know what you find out or let me know if you need anything clarified.
Yours,
Christian
(I’m at home today if you need to call: 402-341-5941. Also IM: christianmburk [aol]).
--
Christian Burk
Creighton University
Undergraduate Admissions
2500 California Plaza
Omaha, NE 68178
christianburk@creighton.edu
(402) 280-2703
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