RE: User not matching

Hi Christian,

 

I worked with the developer on this and we’ve removed the website values for this user. We weren’t able to locate a second web account for them either. But now that the web values have been removed, you should be able to have the student create their account just as normal.

 

Reminder – after they’ve created their account they will have to wait up to 4 hours to make sure the role process runs and assigns them to the appropriate role.

 

Let me know if you run into anything else with this user.

 

Thank you,

 

Bryon Kuehn
James Tower
AdmissionsGenie Support Project Manager
507.344.5438
AIM: bryonpkuehn
bpkuehn@jamestower.com

From: Kuehn, Bryon P. (James Tower)
Sent: Tuesday, April 08, 2008 12:47 PM
To: Christian Burk
Cc: Undergrad Website Issues; Wacker, Darren R. (James Tower); Kuehn, Bryon P. (James Tower)
Subject: RE: User not matching

 

Hi Christian,

 

I’ll take a look into the student you are asking about below.

 

I’ll keep you posted.

 

Thank you,

 

Bryon Kuehn
James Tower
AdmissionsGenie Support Project Manager
507.344.5438
AIM: bryonpkuehn
bpkuehn@jamestower.com

From: Christian Burk [mailto:christianburk@creighton.edu]
Sent: Tuesday, April 08, 2008 10:06 AM
To: Kuehn, Bryon P. (James Tower)
Cc: Undergrad Website Issues; Wacker, Darren R. (James Tower)
Subject: User not matching

 

Hi, Bryon,
I have an admitted student, Ashley Ogurek, ogreinmn@bellsouth.net, who has an import record. I tried to create a new user for her, registering with her information as she might have when getting on the site (trying to help out, of course). Before I did that, however, I mistakenly added website values in on the import record.

So when I created the user as any incoming student might, it did not match the records and I could not make them match.

I’m not sure what to do. I would like to get this person on the website (jayspace) but can’t.

How can we fix this?
Yours,
Christian
--
Christian Burk
Creighton University
Undergraduate Admissions
2500 California Plaza
Omaha, NE 68178
christianburk@creighton.edu
(402) 280-2703