Thursday, November 8, 2007

Chat functionality and performance issues

Christian-

Regarding the chat functionality and your complete failure of this item last night, here is what we know. Last night's chat session had multiple timeouts because of an error in a cleanup process in the Data server. The process that cleans up the connection logging file timed out and consequently did not clean-up the file. This caused a build up and eventually started to throw out connection errors, as there were too many items processing simultaneously.

This issue has been identified, tested and resolved. It is now working properly. I will have additional updates tomorrow, I am being promised. In addition, we have applied additional updates to the Chat module itself.

I know this answer does not atone for the frustration of last night. For that, I cannot apologize enough. I will have more for you tomorrow, as I am made aware.

Darren

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